JPA offers our customers a team of specialists with extensive experience in the non-profit and religious insurance market. JPA customers know that no other agency can provide the experience that our agents have! Our staff is dedicated to the type of specialized protection we offer. We recognize that our agency exists because of and for our customers; everything we do is done with that principal in mind! We pride ourselves on great service. You may reach the JPA Insurance agency by calling 888-829-6505. To reach a particular member of our team select the extension listed below.
Joe Pekala Agent [Ext. #1] – firstname.lastname@example.org
Customer Service [Ext. #2] – email@example.com
Claims (new or previously reported) [Ext. #3] – firstname.lastname@example.org
Cristen Koleda – Finance & Billing [Ext. #4] – email@example.com
Tiffiany DeSena – Group Billing [Ext. #4] – firstname.lastname@example.org
Stan Pekala Agent [Ext. #5] – email@example.com
George Stemple Agent [Ext. #6] – firstname.lastname@example.org
Introduction to JPA
Most people think choosing an insurance agency should be an easy task. Pick the one that offers you the lowest price, right? Well that’s not necessarily the case. There are typically two types of agents;
Direct Writers: Direct writers are insurance companies that hire their own sales people to work for and write exclusively for that one company; they only work for the insurance company that employs them. The agents typically only have one insurance company to offer to their customers. Church Mutual and ARM are just a few examples of a direct writing insurance company.
Independent Agents: Independent agents work for the insured, not the insurance company. They do, however, have contracts with multiple insurance companies and can usually offer more options for the customer to consider.
JPA is an independent insurance agency that specializes in insuring non-profit and religious organizations. Unlike an agent that works for a “direct writer insurance company,” at JPA we work on behalf of our clients! Everything we do is done with that in mind!
Our Commitment to Our Customers
For over 40 years, JPA agents have been tailoring insurance programs to protect the needs of non-profit and religious organizations. JPA agents have the experience to help address the unique risks facing each non-profit and religious organization.
Combined, JPA agents have over 100 years of experience specializing in insuring non-profit and religious organizations. Our agents have crafted insurance programs for hundreds of houses of worship, schools, camps, and other non-profit organizations. Our office has personally developed individual insurance policies as well as group programs for organizations of all sizes, and in the case of houses of worship, all religious beliefs.
The Partner Agents
Joe is the Managing Partner of J. Pekala & Associates, Inc. Having assisted his father during summer vacations as a teenager, Joe started his insurance career in his early 20’s. Since 1989, Joe’s primary focus has been developing insurance programs for religious and non-profit organizations. In addition to working with individual organizations, Joe is the agency’s primary agent on all group accounts. He has successfully developed regional and national group programs for various denominations.
Career Awards: Throughout his career, Joe has been recognized by the nation’s leading insurers of churches and non-profit organizations and received the following: from GuideOne Insurance Joe was the 2008 East Region Commercial Top Star in addition to receiving their Superstar Award, and 4 All-Star Awards. In 2015 Joe earned a spot in President’s Circle for his sales and service! Church Mutual awarded Joe 11 President’s Circle Awards, 6 Division Leader Awards. Joe also served on Church Mutual’s Regional Representative’s Council.
Stan has specialized in insuring religious and non-profit institutions since 1979. In addition to working with churches and non-profits Stan is the primary agent for ISP (Insurance Service’s Plus) which is a separate cooperation originally set up by JPA to provide insurance to for-profit organization’s as needed.
Career Awards: Stan has earned Church Mutual’s ‘The President’s Circle Award’ twenty times from 1980 – 2000. Stan was Church Mutual’s Rookie of the Year in 1980 and Regional Representative of the Year in 1994. He also earned six Division Sales Leader Awards for Church Mutual. Although he started in Church Mutual’s Ohio Division, he was chosen to open the state of New York for the company. Stan also served on the Regional Representatives Council for many years.
George has specialized in insuring religious and non-profit institutions since 1980. In addition to insuring churches he has extensive experience in a variety of insurance markets including personal lines.
Career Awards: George also got his start at Church Mutual. He worked for Church Mutual in Ohio as well as Texas. He earned Church Mutual’s ‘The President’s Circle Award’ eleven times from 1981 – 1999. George also served on the Regional Representatives Advisory Council.
Key Office Personnel
Shannon is our Controller. She is responsible for overseeing the accounting, budget, tax, and audit activities of the company. In addition, she is responsible for processing group account renewals. Previously, she worked as Business Systems Consultant specializing in financial computer systems and business process improvements in a variety of industries. Her prior experience also includes designing, implementing, and maintaining new automated business systems. Shannon has a B.S. in Finance and an M.B.A. with a specialization in Accounting.
Jenel joined our agency in 2005 as our Administrative Assistant and is now our Office Manager. With an Associate’s Degree in Computer Applications Management, Jenel joined our agency in 2005 as our Administrative Assistant. In 2015 she was promoted to Office Manager. Jenel is now responsible for the overall operation of the office and staff. Her responsibilities include (but not limited to) directing and when needed assisting other office employees in their responsibility, customer service, renewals, supplying certificates of insurance, processing claims, dealing with the agency’s and agents licenses among other internal and external parts of the agency’s operation.
Cristen joined the JPA family in November 2016. Cristen has a BA in accounting from Lycoming College as well as over 10 years of accounting experience. Previously to joining JPA, Cristen was employed as a senior accountant with Comcast and worked in public accounting as an auditor. As billing manager, some of Cristen’s responsibilities include processing regional and national “group” customer renewals and assisting in the service of our group clients. Cristen handles invoicing premiums to group members and processes all financial transactions for customers as well as our agency.
Tiffiany joined the JPA team in 2017. Tiffiany comes to JPA with over seven years of customer service experience as well secretarial work. She joined JPA after working as a Legal Secretary and an Administrative Assistant for a law firm in Doylestown, PA. At JPA, Tiffiany serves as one of the agency’s Office Clerk’s. Tiffiany assists JPA agents in servicing both our independent and group account customers.
Jessica joined the JPA team in 2020. She started her customer service career as a shift manager RX at a CVS Pharmacy, then continued in customer service/administrative related fields for the following five years. She joined JPA after working as a billing specialist and customer service representative at a septic/waste management company. At JPA, she serves as one of the agency’s office clerks, working on renewals, certificates of insurance, processing claims, and various other office tasks as needed.
Erin has been with JPA for many years. From 2000 until 2015, Erin was JPA’s Office Manager. Her value to JPA during its infancy cannot be overstated. Prior to joining our agency, she spent 15 years in various positions at a large pharmaceutical company and 3 years as office manager for a produce wholesale business. Along with Joe, Erin helped develop internal office procedures in order to provide the quality of service JPA customers have come to know and appreciate to this day. She remains part of the JPA team and assists and guides in special projects when needed.
In addition to the team members above, which handle the service needs of all our customers, there are additional employees at both our PA office and sister office in NY that are available to provide service to all our customers.